The time for change and automation has come. With new technologies rolling in every day, it has become more critical than ever for managers and leaders to stay up to date and take charge. To leverage the advancing technology, managers must gain experience in the field they are overseeing and education necessary to handle most of the challenges that are thrown at them. Keeping this in mind, here are the top themes and trends in business management and technology you need to look out for.

Technology and Business Management Trends for 2020

1. Where Big Data Meets Automated Machine Learning

Data is the new oil, and there’s no short of supply.

In fact, more and more organizations every day are combining big data and automated machine learning to gain insights into customer behavior and purchasing trends. By having huge amounts of data at their disposal, companies are now looking forward to complex analytics to tackle real-world problems. This is why it has become pivotal for business management professionals to stay abreast of such changes. The ideal way is to tap into this knowledge is by pursuing a credible business management certification online. A business management certification online focuses on contemporary issues in management, which is why the curriculum includes comprehensive modules on tackling such challenges.

1. Edge Computing will Transform the Internet of Things

Edge computing the new phenomenon that is striving to bring the power of AI within reach of smaller IoT networks. As more and more companies leverage this technology, the more the demand for such experts will skyrocket – and that means tech-savvy professionals need to pay attention. To learn how to leverage this up and coming technology, consider pursuing a credible business management certification online. One such course you can pursue is from the online institutes for business management course like IIM JAMMU.

1. Integration Over Automation

The revolution in AI and IoT technology won’t just affect consumers and information processing, but it will also have major ramifications for business managers. By leveraging such technologies in the workplace, managers and leaders can make their way to digital transformation. However, this requires a unique set of skills and knowledge of this domain, which can be gained from credible online institutes for business management course like IIM JAMMU. IIM JAMMU, being the alma mater for business and marketing professionals, boasts quality education and market-ready skills. So rest assured, you’ll have access to top-notch faculty and content.

1. Conversational Commerce will Move to Voice

Today, 2 out of 3 users are on social media. Apps like Facebook, Messenger, and WhatsApp boast a user-ship of over 1 Billion. These are easily the most used applications today and have certainly revolutionized the way people communicate.

Brands have been swift to catch up with this trend and move their communication to these messaging applications. Be it internal communication or external; such applications are taking the center stage. In the coming years, such applications will be a major part of the entire business experience.

1. Organizations will Shift to the Cloud for Scale and Security

If you look back a couple of years, you’ll notice that cloud-based solutions dramatically dominated the communication market. Many businesses have switched to the cloud telephony because of its ease of setup and flawless communication.

However, in the coming years, a lot of enterprises will switch to cloud telephony for different reasons. Those reasons being scale and security. This technology will continue to make it easier than ever to scale without having to worry about operational and infrastructural costs.

1. Customer Service will Continue to Be a Big Brand Differentiator

Supreme customer service is pivotal for the growth of every company – you may have heard this on and off again everywhere you go. This trend will remain to stay true in the coming years too. Considering the increasing competition, customer service is the one array that differentiates a brand from the crowd. Customers today don’t mind paying a few extra bucks for better customer service experience. This makes it extremely necessary for managers and leaders to focus on this facet of business management. To learn how to gain prowess in this domain, consider pursuing a business management certification online. A business management certification online not only helps you tap into the mind and behavioural habits of customers but also how to keep them loyal and satisfied.

1. Voice and Video will be the Ideal Way to Tap New Users

Voice and video marketing have taken over old-fashioned text or action-based marketing. Be it for searching something on Google, calling a friend, setting up a meeting, or playing your favourite video from YouTube; voice and video have transformed the way business communicate, connect and market. Additionally, as companies are looking to tap the next wave of digital media users, professionals who possess market-ready skills will be in demand. This is where online institutes for business management course like IIM JAMMU can help you gain a competitive edge. By exposing you to recent themes and trends of digital media, these courses can help you stand out from the crowd.

1. Remote Working will be Encouraged

Considering the current pandemic, most organizations have switched to work-from-home or remote working. By allowing employees to take their workspace home, companies are reducing the commuting costs and increasing productivity. This is going to have a significant influence on a business’s carbon footprint. Evolving technologies for management and communication are making it easier for such organizations to connect and collaborate with their remote workers.

Ready to Face the Technology Wave?

These trends and themes are just the tips of the iceberg. Be it in terms of communication, management, operations, or collaboration; things are going to transform drastically in the coming years. Staying on top of such trends is the only way to make through this technology wave without a scratch. For a well-rounded education and market-ready skills, consider pursuing a credible business management certification online. Reputed online institutes for business management course like IIM JAMMU are stepping forward to offer professionals the boost they need. So scout the internet for such credible courses, enroll in one, and make sure way towards career progression.